24host7.com Support

If you experience a technical problem with your website, this page is here to assist you in getting the proper support. Before submitting a trouble ticket, we ask you to go over our other options that are available to assist you.

We respond to all support tickets within 30 minutes and promise to resolve all support tickets within 6 hours at the latest. If you have a non-technical issue (invoice payment, account cancellation, etc), please contact our Customer Service department from the Contact Us page.

Ways To Get Support

FAQ
Our Frequently Asked Questions (FAQ) section provides answers to those questions most commonly asked by our customers. You can use the easy to search 24host7 FAQ library as the fastest way to locate a solution to your technical issue. There is a great chance, that your question is already answered here.

Flash Tutorials
These easy to use video tutorials provide a great visual guide to the most useful functions of your hosting control panel. They show you how to perform functions such as creating e-mail accounts, subdomains, databases, etc. This is very helpful if you are new to the cPanel control panel.

Trouble Ticket
Please submit the ticket form below to contact our technical support department and quickly receive assistance. If you are e-mailing us about an error you have encountered, please inlcude the complete error message you see. We will be in touch with you as soon as a technical support representative is available.